114 CHAPTER 6 Table 6.2: Results SAF-TSUQ validation. (continued) Item description NA ≥ 25% rs > 0.70 CFA loading ITC α Factor 5: Usage of telemedicine platform αt (CI) = 0.89 (0.86 – 0.91) Q32 The [telemedicine platform] improves access to healthcare services – – 0.81 0.84 0.85 Q33 The [telemedicine platform] offers me what I need to deliver better care – – 0.78 0.82 0.86 Q34 I became productive quickly while working with the [telemedicine platform] – – 0.67 0.74 0.87 Q35 I think the care provided with the [telemedicine platform] are the same as in-person visits – – 0.56 0.69 0.88 Q36 I would use the [telemedicine platform] again – – 0.64 0.66 0.87 Q37 I would recommend the [telemedicine platform] to a colleague – 0.76 (Q38) 0.89 0.89 0.84 Q38 Overall, I am satisfied with the [telemedicine platform] I use – 0.76 (Q37) 0.83 0.82 0.86 Factor 6: Working conditions αt (CI) = 0.86 (0.82 – 0.89) Q39 I am satisfied with the conditions in terms of working hours and working days within [telemedicine organization]b 59.7 0.80 (Q40) 0.89 0.91 0.60 Q40 The circumstances regarding flexibility in working hours within [telemedicine organization] allow me to achieve a good work-life balanceb 63.5 0.80 (Q39) 0.90 0.91 0.55 Q41 I believe that the working conditions (my working day, leave, etc.) are better at [telemedicine organization] than in the regular health care sectorb 68.5 – 0.68 0.82 0.75 SAF-TSUQ: Store-and-Forward Telemedicine Service User-satisfaction Questionnaire; CFA: confirmative factor analysis; NA: “I do not know or not applicable” responses ≥ 25%; rs: Spearman’s rank correlation coefficient between items > 0.70; ITC: item-total correlation; αt: Cronbach’s alpha on total scale; CI: confidence interval; α: Cronbach’s alpha of scale if item deleted. a <25% responses were missing for occupation optometrist. b Rated as not relevant (3) in the second focus group but retained in the questionnaire. c = Loading <0.45. d <25% responses were missing for occupation general practitioner.
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