113 THE STORE-AND-FORWARD TELEMEDICINE SERVICE USER-SATISFACTION QUESTIONNAIRE Table 6.2: Results SAF-TSUQ validation. (continued) Item description NA ≥ 25% rs > 0.70 CFA loading ITC α Q19 I know enough about the mission and vision of [telemedicine organization] 45.3a – 0.50 0.60 0.84 Q20 [telemedicine organization] is open to suggestions and contributions from its healthcare provider clientsb 43.1a – 0.73 0.76 0.84 Q21 [telemedicine organization] is an innovative and renewing company 30.9a 0.71 (Q22) 0.71 0.73 0.84 Q22 [telemedicine organization] makes good use of new technologies when it comes to exchanging experiences, disseminating information and professional guidelines, etc.b 43.6a 0.71 (Q21) 0.71 0.72 0.84 Factor 4: Interaction telemedicine platform αt (CI) = 0.89 (0.86 – 0.91) Q23 I have sufficient and appropriate resources (such as computers, holterdevices, equipment, etc.) to perform my (daily) work for [telemedicine organization] – – 0.40c 0.49 0.88 Q24 It is easy to use the [telemedicine platform] – 0.77 (Q25) 0.73 0.78 0.86 Q25 It is easy to learn how to use the [telemedicine platform] – 0.77 (Q24) 0.72 0.76 0.86 Q26 The way I interact with the [telemedicine platform] (using input fields, menus, transitions, etc.) is pleasant – 0.75 (Q27) 0.83 0.83 0.85 Q27 I like using the [telemedicine platform]b – 0.75 (Q26) 0.86 0.83 0.85 Q28 The [telemedicine platform] is simple and easy to understandb – – 0.73 0.76 0.86 Q29 The [telemedicine platform] includes all functionalities I would expect – – 0.71 0.73 0.86 Q30 Whenever I make a mistake within the [telemedicine platform] I can easily and quickly fix it 25.4a,d – 0.51 0.60 0.88 Q31 The [telemedicine platform] gives error messages that clearly state how I can fix problems 40.9a – 0.65 0.74 0.86 6
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