107 THE STORE-AND-FORWARD TELEMEDICINE SERVICE USER-SATISFACTION QUESTIONNAIRE Figure 6.1: Steps in development and validation of the Store-and-Forward Telemedicine Service User-satisfaction Questionnaire (SAF-TSUQ). “+” indicates final open-ended question to provide any feedback or suggestions for improvement of the questionnaire. “ⱡ” indicates questions focusing on the working environment, not applicable to the telemedicine context or not based on the interaction of the patient with a clinician or between clinicians. “*” indicates factors such as age, gender, occupation, type of telemedicine services used, frequency of use, self-reported computer skills and technology adoption. 6
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