86 08 Frequently Asked Questions This manual provides answers to common questions about the printing process. This FAQ supplements the information in this manual and on the customer service page of our website. Ridderprint Online Portal As a customer, you will have access to our online portal. Here, you’ll find a comprehensive knowledge base and an overview of the status of your order. If you have specific questions, we recommend consulting the portal. We hope this will help support you throughout the entire process. See the frequently asked questions below: How long does the process of printing a thesis take? The process usually takes 3 to 6 weeks, depending on the specifications of your order, such as print run, number of pages and additional services such as layout and design. Please contact us if you want to speed up the process. What are the costs for printing a thesis? The costs depend on your wishes, such as circulation, number of pages, and additional services. After requesting an offer, we will contact you to discuss the costs based on your wishes. How should I submit my thesis? If you are creating the thesis yourself, we would like to receive the PDF files. The required software and instructions are in this manual and on the customer service page of our website, as well as in the online portal. Can I submit my thesis in A4 format? Yes, that is possible. We reduce the PDF file to 81%, to the standard thesis format of 17 x 24 cm. More information about this can be found on page 28 of this manual. Where can I send my files? You will receive an order confirmation by email with login details for our online portal. You can upload your files there. I am making the cover myself, how do I calculate the spine thickness? We have a handy calculation tool on our website, which you can also find in the online portal to calculate the spine thickness. Can I have my thesis designed? Yes, we offer various design packages, from basic to complete solutions. More information can be found on page 43 of this manual or on our website.
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