223 Building towards organizational resilience and complexity leadership Table 6.2 Lessons learned with illustrative quotes (Continued) Theme Lessons learned Illustrative quotes Resources • Need for modern and capable IT infrastructure and digitalization • Right personnel in teams and within the organization • Legal representative, copyrighter, capable HR that can provide needed personnel quickly • Someone with overview, who can create alignment and steer • Recognizing and including change agents “IT software needed for databases with possibilities for a reliable link with eProgesa and any other software. This software must be AVG proof. Start as soon as possible with setting up a database with registrations (new or former donation type) and the progress of the process. In order to be able to combine data from different departments, it is necessary that agreements are made about unambiguous recording of key variables within Sanquin. It is important to create a quick overview of what data is expected and how it is managed and how requests for data are handled. E-Progesa again proved too inflexible and too expensive to adapt. It is not possible to switch to another system, but investigate possibilities to build a flexible shell around eProgesa. (Coronary Steering Group summary report of lessons learned, p. 6) Culture/way of working • Have an improvisational, experimental culture: proactivity, flexibility, with elements of team improvisation • Avoid going back to complacency • Alignment/common focus and goal early on • Mutual communication/ collaboration platform (e.g. group) • Embed reflection moments • Work on projects that are directly useful/ applicable • Have a shared vision/ bigger picture, but individual responsibilities Corona has shown us that we can do it. Once the crisis is there, we can act very quickly and very thoroughly. So I think the biggest bits to avoid would be going back into complacency…People need, I think, a little more commercial firmness. If we’re not getting there with this crew or this way of working, then what do we do to change it? And do it. And this is Sanquin’s soft spot. This is where Sanquin usually backs off and says, “Never mind. Never mind. We’ll just keep it as it is.” (Corporate staff3, 13 years) “We are not slaves to the system--workarounds are possible” (Researcher2, 37 years)
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