222 Chapter 6 changes and organizational restructuring were what was bringing significant and permanent organizational changes, not the pandemic. Lessons learned Thus, interview respondents shared many lessons learned, divided into themes of resources, culture/way of working, internal collaborations and communications, and external collaborations and communications (Table 6.2). Many of these themes intertwined as the respondents pondered the elements of improving future collaborations and identified how to improve the culture/ way of working both within collaborative groups but also within the organization at large. These themes were mirrored within the document analysis, for example, as seen in the Corona Steering Committee’s compilation of lessons learned in their final report. Such cumulative reports were submitted to management but respondents did not know or experience any permanent changes or implementations thereafter. Collaborations had dissolved or were near dissolving by the end of 1.5 years, with a few initiatives that remained in Sanquin’s organizational process. Therefore, interview respondents commented on how the organization seemed to be shifting back to the “old” Sanquin and suggested improvements (Table 6.2). Table 6.2 Lessons learned with illustrative quotes Theme Lessons learned Illustrative quotes External communication and external collaboration • How to engage with donors and the public • Remain closely connected to important organizations and figureheads “Meet the demand, feed the hunger” (Corporate staff3, 13 years) “Good public health relations are needed. During an outbreak, there must be short lines with public health authorities to be able to act quickly. Involve the stakeholders continuously in the project.” (Coronary Steering Group PowerPoint of lessons learned, slide 6) “What I’m trying to do is really implement this start-up where you always start, ‘What is the problem? Where is the need?’ instead of, ‘We have this product. What can we do with this?’I think listening to potential customers is really helpful. And this is another way of thinking, I believe, if I compare it to what we did in the past and what kind of hurdles I experienced.” (Innovation, 4 years)
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