218 Chapter 6 Analysis Interviews were transcribed verbatim if they had been recorded; if they were not, the meeting notes were analyzed instead. Qualitative software (MAXQDA 20202, VERBI Software) was used to conduct first-cycle coding using a predetermined coding scheme based on the research aims as described by Saldaña.12 Author PKLS and two external researchers assessed three transcripts independently, came together to discuss coding differences to the point of consensus and adjusted the coding framework. PKLS continued coding the remaining transcripts and then applied second-cycle coding, combining categories under emergent themes.12 To validate findings, the document and interviews were used to cross-examine one another. Furthermore, the feedback sessions were intended for respondents to see the anonymized results thus far, correct them if necessary and allow for their insights and interpretations. Interview summaries and transcripts were discussed regularly with the authors of this paper 6.3 Results I. Descriptives From the document analysis, 165 documents were reviewed: 150 which came from the Intranet and 15 which came from internal reports shared by the respondents. Thirty-one employees were interviewed: 70% of them had worked between 11 and 45 years at Sanquin, representing the major divisions within the organization. II. Coping The elements of acceptance, developing and implementing solutions, and the underlying drivers of social and resource availability are described below. Acceptance and momentum From the document analysis and interviews, the most prominent theme was that respondents not only accepted the scenario but were compelled into unifying action as exemplified by this quote: “And now, in the COVID-19 crisis, everybody had the opportunity to do a contribution. It created a common sense [of direction] of ‘Let’s do it. We can do a lot of important work, so let’s move forward, and let’s make it happen’[…]The magnitude of COVID-19 crisis created a platform we needed” (Corporate staff1, 20 years). Even in the face of difficult circumstances (words like ‘pressure,’ “intense” and “urgency” were used), respondents stated that they focused on having “common or clear goal.” This acceptance and commitment led them to
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