209 Something we must be proud of: team improvisation Table S1: Codebook of final themes (Continued) Main code Subcode Description Quotations Storage and logistics Related to the challenges of finding stored CCP units in the inventory stock, transportation issues, and subsequent improvisation therein. [Respondent 5] “Because we have to search in our stock of plasma for the one unit that Erasmus sent us, the unit which has to [be] transported to the hospital, for example, in Groningen or in Rotterdam or in Nijmegen.” [Interviewer] “But do we not have a system where all units are labelled in the computer so you can just look it up in the computer system?” [Respondent 5] “Yes, we can, but we have to find it in the stock. We have 1,000 units of stock on the location. And we have to find THAT ONE with THAT number to the thousand units we have. [Interviewer] “Wow. That’s like searching for a needle in a haystack.” [Respondent 5] “Yeah! And we started, of course, in the beginning with hundreds plasmas on stock. That was fairly simple to find the one. But later on, we had thousands of units, and that was a lot of problems.” Lessons learned Successes Statements or examples where respondents stated that a scenario was successful. “Well, the success we just talked about before, that we made it done within a few weeks, have products on the shelf. Normally, such products take months to get it done. Because of all the efforts of everybody in this project, and they all see the need of getting it done, a lot of overtime, we did it. And that is something where we must be proud of.” (Respondent 3) Challenges Statements or examples where respondents stated that a scenario was particularly challenging or problematic. “And having sufficient place, having sufficient donors, because it was a challenge to have all those donors at the right time available because they were waiting, and sometimes they were waiting—2,000 donors or so—for getting the first medical checkup! So this was a challenge. Then also, with the one meter fifty social distancing, with also the COVID triage, which was in all the centers, how to handle that? How to have sufficient space in the donor centers?” (Respondent 7)
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