207 Something we must be proud of: team improvisation Table S1: Codebook of final themes (Continued) Main code Subcode Description Quotations Training Statements or examples of respondents talking about teaching someone a specific skill to contribute towards the CCP initiative. “We try to ask them if they could help us with the intake conversation, the telephone calls for the intake meetings, calls. So a lot of external people were involved in that process, and we have to train them and to support them. They didn’t have all the privileges in eProgesa, so they had a mentor that was a donor physician of Sanquin.” (Respondent 3) Steps in the donation process/ supply chain Donor recruitment Related to the challenges of obtaining sufficient donors using various media outlets, and subsequent improvisation therein. “In between, at the same time also, the Erasmus Hospital had applications on this and this speeded our process enormously, so increased the speed of our process enormously because, within a week time, we had about 2,000/3,000 donors via this social media [advertisement].” (Respondent 7) Donor eligibility (including predonation screening) and registration Related to the challenges after donor recruitment of assessing whether that donor meets eligibility criteria to register as an official donor and the subsequent improvisation. This included assessing whether potential donors satisfy criteria specific to CCP, which includes screening electronically or over the phone with specific questions, a formal documentation of testing, having had a certain number of days following resolution of symptoms, and/or demonstration of antibody formation. “Well, I think the biggest mistake we made (and it’s still not solved) is the part right after donor recruitment. It was too successful. There were too many donors, and we were overwhelmed. We didn’t see it coming. We were overwhelmed… Recruitment is easy. If you have the right words and everything, people will come. But after that, you have to register them in the donor administration program. You have to talk them through. You have to make sure that they do have the antibodies. And yeah, well, maybe if we had time, it would have been nice if we had the test for the antibodies before recruitment. Because then, yeah, it would have made it easier to have people donate. And then we would have seen we have existing donors with antibodies. But to have interviews with people, to have them tested—you need people [employees] to do that. You need space. You need time. And we didn’t think that through very good.” (Respondent 8)
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