206 Chapter 5 Table S1: Codebook of final themes (Continued) Main code Subcode Description Quotations Experimental culture Statements or examples regarding room for experimentation and tolerance of mistakes, or possible mistakes, in attempting to do change/improvise “Well, you know what? We have the plan somewhat in our head. We know what we want to do, and we know why we want to do it. And we approximately know how we’re going to do it. ‘So this is our plan and we’re going to do it.’ So it was very—the old change control procedure, we did not follow. So a lot of talks for me with the other compliance officers with the Responsible Person [to tell them], ‘Listen. We’re not going to follow the procedure. We’re going to do it, and when it’s all done, we will write it down. And [then] we will ask your permission to do it.’ We just changed [compared to the old procedure].” (Respondent 8) Real-time information and communication External Statements or examples of respondents’ communicating and responding to external partners. “We had the contact with the hospitals who are participating with studying the COVID virus test. And we wrote them first to ask them if they want to join us with their people, [employees who had recovered from COVID to] donate blood, red cell, plasma. And we did it by our contact with the clinical chemistry from the hospitals…Because we have 14 participating hospitals who are joining the study, we wrote them for the conditions of the study. We did the logistical part of the study from delivering, issuing the plasma units to the several hospitals who had joined the study.” (Respondent 5) Internal Statements or examples of respondents providing real-time information to each other and being attentive and responding to each other’s needs and the needs of the situation. “It was pretty impressive, what we did at that time…Altogether, we did a lot of work. We had a daily conference call to inform each other and to help each other what must be done, has to be done.” (Respondent 3) Decisionmaking Statements or examples of respondents making decisions with the provision of real-time information. “So as a project, you have to reach something with each other. And with each other, you have to know what has happened, where, and how much, and what do you have to do to update with each other to reach your goals…’So do we increase the collections?’ ‘Yes.’ ‘Where do we increase the collection? Where are the donors?’ That kind of information. And if everybody knows this information, then it’s easier to make decisions to meet your goals.” (Respondent 4)
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