205 Something we must be proud of: team improvisation Table S1: Codebook of final themes (Continued) Main code Subcode Description Quotations Memory Statements or examples of using or drawing upon stored procedural knowledge to improvise or make workarounds. “In fact, when you know your regulations very truly, you can really help them in telling you what’s in the regulations and that this is possible according to their own guidelines and regulations. in fact, everything was normal in telling them, ‘Okay, let’s do this anyway, is any of you against it?’ ‘Yes, I’m against it.’ ‘Okay, why are you against it? Let’s discuss this, and is this truly a regulation which is blocking it completely according to regulations?’ ‘Okay, then we should not do it.’ Otherwise, okay, ‘what do others think of it?’ And we have in our project group [regulatory people who said] ‘Okay, let’s go for it.’ ‘Okay, then we are going to do it.’” (Respondent 7) Teamwork quality Rotational leadership Statements or examples reflecting the ability “take turns” to lead and follow depending on the needs of the situation. “To organize that, this whole IT, I didn’t have—well it was not my expertise. So other people did that. And part of the project group members.” (Respondent 3) Common goal Statements or examples regarding the group’s common goal that motivated their teamwork “We all ha[d] one goal: help the patients and help them quickly.” (Respondent 8) Trust Statements or examples that reflected the belief in each other’s ability or reliability to carry out their tasks individually and collectively. “People were working together in small groups, where I was afraid to lose some of the control. That was a bit scary because I wasn’t part of every small subgroup. But then you realize that at the end of the day, literally—because it was 4 or 5 o’clock every day— it all comes together. Everyone tells what they did. And it was, for me, good to see that the people in the departments and in the project group, they know quality. They know quality very well. And I don’t have to tell them that they have to write an SOP because they know. I don’t have to tell them what chapters there have to be in an SOP because they know. And for me, that was good to know, that the sense of quality is high in the blood bank. It isn’t just relying on me or the Quality Assurance department. They know.” (Respondent 8)
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