188 Chapter 5 followed a predetermined coding scheme based on Vera and Crossan’s framework.18 Author PLS and a trained qualitative researcher first assessed two transcripts independently. They came together to discuss coding differences to the point of consensus and adjusted the coding framework. PLS continued coding the rest of the transcripts, allowing for inductive themes to arise from the text. A codebook was developed with the final themes and categories (see Supplementary). To enhance trustworthiness of the analysis, member checking with respondents was done throughout the process. Analysis of documents Qualtrics XM, a survey platform, was used to assess short Intranet posts by categorizing them by the date it was posted, which department(s) were mentioned, and which initiative(s) were mentioned. However, for longer reports or internal documents that were given by the respondents, MAXQDA was used to code them as previously mentioned. 5.3 Results I. Descriptives The original CCP group had 10 members, of which eight were interviewed. The roles of the eight persons were one donor physicians, one head of donor collections, two Transfusion Medicine specialists, two Quality Assurance specialists, one preparations/ productions assistant, and one head of delivery and logistics. These individuals represented every department from the Blood Bank. Respondents were mostly female (5/8), with the majority (7/8) having had 20+ years of experience in their roles at Sanquin (from 20 to 39 years) with an average of 29 years. Furthermore, 21 Sanquin Intranet posts about CCP were found and seven internal reports were shared from the group. The following results are structured first by providing the contextual background of the CCP group, then, in accordance with Vera and Crossan’s framework, assessing the elements of team skills followed by contextual elements for effective team improvisation. Direct quotations are taken from interview respondents. Table 5.2 and Table 5.3 provide examples of improvisation. Table 5.2 provides examples specific to a donation step, while Table 5.3 provides descriptions and examples within the improvisational theme (see Table S1 in the Supplementary for the final codebook).
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