Praiseldy Langi Sasongko

187 Something we must be proud of: team improvisation on the role/ function of the respondent, details on their specific contribution(s) to the CCP project, and recommendations/lessons learned. However, a semi-structured approach was adopted to allow for a conversational flow and use additional probing as needed.18 Document analysis Simultaneous to the interviews, and to triangulate interview findings, a document analysis was done in two ways: interview respondents volunteered documents that came out of the project or were used during that time and an analysis of Sanquin’s Intranet posts from March to July 2020 regarding the CCP project was reviewed. Intranet refers to Sanquin’s private communication and networking system, in which posts appeared as short announcements/articles for employees. Table 5.1 Vera and Crossan’s elements of effective team improvisation13 Improvisational element Definition Team skills Expertise The specialized skills and knowledge that individuals bring to the team’s task that is domain-relevant and task-related skills. The combination of these diverse skills allows for more alternatives in developing combinations of ideas Teamwork quality Having healthy team relationships and dynamics that create strong interdependencies; built on trust, a common goal, shared responsibility, common vocabulary, and rotational leadership (ability to lead and to follow) Contextual qualities Experimental culture “Agree, accept, and add.” Having a context that provides room for experimentation, support for risk taking and is tolerant of errors to enable members to be innovative Real time information and communication “Be present in the moment.” The ability to be attentive (“present”) and alert in the moment Memory “Draw on reincorporation and ready-mades.” Being able to remember and reincorporate what has already been introduced in the past to create something creative and spontaneous in the present Training The understanding and practice of using improvisational techniques to increase the ability of the individuals and teams to improvise well and increase their motivation to rely more on spontaneous and creative actions, when required by the situation Analysis of interviews All interviews were recorded except for one due to technological failure. Interview notes were kept for all. Recorded interviews were transcribed verbatim and coded using qualitative software MAXQDA 2020 (VERBI Software GmbH). First-cycle coding

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