| 192 available information, with one study reporting low to moderate satisfaction rates with information about available services whilst others identified that information and support systems may decrease depression and anxiety in informal caregivers (48, 49). Participants frequently brought up the idea of a key contact person to help them access and navigate social care. In navigating health and social care systems, the first contact is deemed important in regard to effective collaboration (50). In some countries, people have access to a case manager or care coordinator, a professional who assists people living with dementia and caregivers in accessing and navigating care in homebased situations (51). There is tentative evidence that a case manager may lessen the burden of navigating healthcare systems. Case managers have been widely recommended (52, 53). There have been attempts to implement case managers in England, but barriers still exist and there is no systematic provision of case managers to date (54, 55). We found that when social care services were accessed, informal caregivers felt their expectation of the quality of care provided to their loved one with dementia was often not met. They tend to judge on aspects of person-centred care that they deem important such as the ability to build relationships, communication and training and knowledge of social care workers. Some of the barriers to person-centred care reported in this study such as time, training, and culturally appropriate care have also been identified from a health and social care provider perspective (56). Although relationships and communication with social care workers are important aspects for people living with dementia in social and non-pharmacological care (57), it would be interesting to examine experiences with social care from the perspectives of people living with dementia themselves. Informal caregivers are likely to prioritize different aspects of care and may hold more negative opinions compared to people living with dementia (49, 58). Negative experiences may hinder future use of these care services (56) whilst positive experiences may do the opposite. Collaboration between informal caregivers and social care workers could be helpful in this regard as it has the potential to reinforce positive social care experiences and it may benefit psychological wellbeing in both groups (59). Whilst informal caregivers in our study voiced predominantly negative opinions about dementia knowledge and training of social care staff, social care workers themselves reported mixed views and experiences. Training in dementia for social care workers can be challenging, as dementia is one of many conditions,
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