| 133 5 might also add, ‘But she might also feel relieved. I know someone who was very relieved about finally having an explanation for their symptoms’. Support for the participant This guide may provoke emotional responses from the participant. Acknowledge their feelings and experiences. Ensure people are provided with information about where they can gain support if needed. Be prepared to be able to provide the participant with a connection to direct help services such as counselling and help-lines if this is what is required. Online interview At the start make sure people are adequately set up before the interview starts, this might require some extra time. People have also received an information sheet on how to enter the meeting, if needed you can refer to this. In general, it is important to at the start make sure that people see and hear you and that you can see and hear them. During the interview please pay extra attention to possible nonverbal signs indicating the participant cannot follow the questions.
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