49 Collecting patient feedback on trainee skills Table 1: Description patient questionnaire. Thinking about the appointment you have had: 1. How much effort was made to help you understand your health issues? * 2. How much effort was made to listen to the things that matter most to you about your health issues? * 3. How much effort was made to include what matters most to you in choosing what to do next? * 4. Would you recommend your doctor to friends, family, colleagues? ᶧ 5. What were the positive points of your doctor? # 6. At what points could your doctor improve him-/herself? # *) three questions adopted from CollaboRATE; responses to each item can range from 0 (No effort was made) to 4 (Every effort was made) for a maximum total of 12 ᶧ) question adopted from NET Promoter score; response to this item can range from 0 (very unlikely) to 4 (very likely) #) open entry boxes were provided Table 2: Overall questionnaire results. Total patient invitations sent Number of questionnaires returned Percentage completed questionnaires Mean CollaboRATE score Percentage of CollaboRATE Top Score (12/12) Mean Net Promotor score Percentage of Net Promotor Top Score (4/4) Percentage filled out answers positive feedback Percentage filled out answers negative feedback resident A 67 24 36% * * * * 73% 55% resident B 164 38 23% 9,92 45% 3,24 47% 71% 55% resident C 64 20 31% * * * * 70% 50% resident D 153 37 24% 9,57 32% 3,38 62% 57% 24% resident E 101 21 21% * * * * 86% 57% resident F 129 34 26% 9,03 21% 3,12 41% 76% 65% resident G 208 49 24% 10,37 57% 3,53 69% 80% 59% resident H 267 69 26% 9,87 45% 3,52 65% 81% 59% resident I 315 60 19% 9,73 45% 3,38 57% 80% 53% resident J 65 18 28% * * * * 72% 50% resident K 118 29 25% 9,28 38% 3,07 52% 76% 55% total 1651# 399# 24%# 9,82ᶧ 42%ᶧ 3,38ᶧ 59%ᶧ 76% 54% *) when < 25 questionnaire results received, percentages are not reported in this table ᶧ) the figures presented include scores from residents with <25 individual questionnaire responses #) the numbers presented in these columns reflects all email invites sent out; when considering unique email addresses only, a total of 346 out of 1174 (29%) invited patients provided at least one response 3
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