Carl Westin

7 Discussion and recommendations This chapter discusses the major findings and lessons learned from the strategic conformance research in this thesis, including the- oretical and practical implications and recommendations for fu- ture research. Issues and challenges for future automation design raised in the introduction and literature survey (Chapter 2) are re- visited and discussed in the light of empirical studies performed in Chapters 3 to 6. The chapter is structured in three sections. First, a Retrospective overview is provided where the major thesis contributions are discussed, focusing on relevant empirical find- ings from the experiments. The strategic conformance concept is revisited and discussed in relation to the influence and impact of several human factors considered throughout this thesis, includ- ing situation complexity, level of automation, source bias, trans- parency, and decision-making consistency and agreement. Second, lessons learned from Research Challenges and Limitations encoun- tered are discussed. In addition, several recommendations for fu- ture research are made. Finally, Benefits and Pitfalls of Strategic Conformance are discussed, not only in relation to ATC, but more generally in the context of decision-aiding automation and person- alized applications.