Carl Westin

6 Consistency and agreement in conflict resolution In previous chapters, the theoretical foundations and first empirical studies from exploring strategic conformance have been reported. Taken together, results from three real-time simulations show that controllers rejected their own conformal solutions, sometimes as often as in one out of four trials. Provided humans solve similar problems similarly over time, it is possible to model their behav- ior and individually tailor decision support that conforms to their unique solutions style. But if humans solve similar problems dif- ferently over time, individually tailoring of decision support may not be feasible. Therefore, it is necessary to determine to what ex- tent controllers are consistent in their CD&R performance. This chapter provides a state-of-the-art review of human consistency and agreement in CD&R decision-making, followed by an analy- sis of controllers’ solution consistency and agreement of manually solved conflicts recorded in previous empirical real-time simula- tions (Chapters 3 through 5).